Calorie Genie AI offers AI-assisted calorie and nutrition tracking through our mobile application and related services. This Privacy Policy describes how we collect, use, store, and protect personal information when you use the platform.
This Privacy Policy describes how Calorie Genie AI ("we", "us", "our"), operated by Digital Souls Studios LTD, collects, uses, and protects your personal information when you use our website, mobile application, and related services.
1. Information we collect
1.1 Information you provide
- Account information (such as name, email address, and password)
- Profile and wellness information you choose to share (such as age, sex, height, weight, activity level, dietary preferences, and health-related goals)
- Meal logs, manual entries, and content you submit for tracking or analysis
- Photos or images you upload for meal recognition, calorie estimation, or related features
- Billing and subscription details when you purchase a paid plan (processed by our payment partners; we do not store full payment card numbers)
- Communications with customer support
1.2 Information we collect automatically
- Usage data (features used, actions taken, timestamps, and crash or diagnostic logs)
- Device and operating system information
- IP address and general location derived from your connection
- Cookies and similar technologies on our website
- Mobile app analytics and attribution data (such as install source, campaign performance, and in-app events) through our measurement partners
1.3 Mobile app analytics and attribution (AppsFlyer)
We use AppsFlyer to measure app installs, campaign performance, and in-app events. AppsFlyer may process device identifiers, app activity, IP-derived approximate location, and technical data for analytics, attribution, fraud prevention, and advertising measurement. When you are signed in, we may associate your account with a customer user identifier so measurement is consistent across devices and platforms. AppsFlyer's processing is governed by its own privacy practices; see AppsFlyer's Privacy Policy.
1.4 Information from third-party sign-in
If you sign in with Apple, Google, or another supported provider, we receive information that provider shares with us (such as a unique account identifier and, where permitted, your name or email address) in accordance with that provider's policies and your choices.
2. How we use your information
We use your information to:
- Provide, operate, and improve Calorie Genie AI
- Estimate nutrition information, personalize goals, and deliver insights based on your inputs
- Authenticate your identity and manage your account
- Process subscriptions and communicate about billing
- Send service-related messages and respond to support requests
- Monitor security, prevent abuse, and debug technical issues
- Measure app installs, marketing campaigns, and in-app engagement through analytics and attribution partners such as AppsFlyer
- Comply with legal obligations and enforce our terms
3. AI and automated processing
Some features use automated systems, including artificial intelligence, to analyze meal descriptions, images, or other content you submit. Outputs are estimates for informational purposes only and are not medical advice. We may send relevant content to service providers that help us run these features, under contractual safeguards where applicable.
4. Sharing of information
We do not sell your personal information. We may share your information with:
- Service providers who help us host infrastructure, process payments, send email, provide analytics, measure app installs and campaigns (including AppsFlyer), or operate AI and recognition features
- Sign-in providers you choose to connect (such as Apple or Google)
- App store platforms when required for subscriptions or account management
- Authorities, regulators, or other parties when required by law or to protect our rights, users, or safety
5. Health-related data
Information you enter about your body, habits, or goals may be sensitive. We treat it carefully and use it only to provide and improve the Service, unless you consent otherwise or we are required to use it for another lawful purpose. Calorie Genie AI is not a medical device and does not provide clinical diagnosis or treatment.
6. Data storage and security
We use industry-standard security practices to protect your data. No method of transmission or storage is completely secure; we take appropriate technical and organizational measures to reduce the risk of unauthorized access, loss, or misuse.
7. Your rights
Depending on where you live, you may have the right to:
- Access, correct, or delete your personal information
- Withdraw consent where processing is based on consent
- Request a copy of your data in a portable format
- Object to or restrict certain processing
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at support@calorie-genie.com.
8. Cookies and tracking
Our website may use cookies and similar technologies to operate the site, remember preferences, and understand usage. You can manage cookies through your browser settings.
9. Third-party services
The Service may link to or integrate with third-party services (such as app stores, payment processors, sign-in providers, or mobile measurement partners). Your use of those services is governed by their own privacy policies and terms. Our mobile app uses AppsFlyer for install attribution, campaign measurement, and in-app event analytics as described in section 1.3 above.
10. Data retention
We retain your personal data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us.
11. Children
Calorie Genie AI is not directed at children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children below that age. If you believe we have done so, contact us and we will take appropriate steps to delete it.
12. International transfers
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
13. Changes to this policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with a new effective date. Continued use of the Service after changes take effect means you accept the updated policy, unless applicable law requires otherwise.
14. Contact us
If you have questions about this Privacy Policy, contact us at:
- Email: support@calorie-genie.com
- Business name: Digital Souls Studios LTD
- Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ